No Access

Systematic Knowledge Auditing: A Case Study in a Power Utility Company

W. Y. Shek

Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong

Corresponding author.

Search for more papers by this author

C. F. Cheung

Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong

Search for more papers by this author

W. B. Lee

Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong

Search for more papers by this author

, and

Y. Y. Chong

Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong

Search for more papers by this author

https://doi.org/10.1142/S0219649207001809Cited by:4 (Source: Crossref)

Abstract

Managing knowledge of plant maintenance in a power utility company is vital to the provision of a safe and reliable electricity supply to two million domestic and commercial customers. The business is built on a lot of expertise, techniques and experience of all of its employees from engineering, maintenance, safety and environmental control, to quality assurance. Knowledge auditing is usually carried out as the first critical step in the implementation of any Knowledge Management programmes in power utility companies. Although various knowledge auditing approaches have been proposed by some researchers and practitioners, there is a lack of a systematic approach in the way it is conducted, and the audit practice varies with different industries and companies. This paper presents a systematic knowledge audit approach, which has been successfully trial-implemented in a power plant.

Keywords:

References

J. Debenham and J. Clark, Robotics and Computer Integrated Manufacturing 11(3), 201 (1994), DOI: 10.1016/0736-5845(94)90035-3. Crossref, Web of Science, Google Scholar
C. Frappaolo and T. Koulopoulos, The Knowledge Management Yearbook 2000–2001, eds. James Cortada and J. A. Woods (Butterworth–Heinemann, Woburn, MA, 2000) pp. 418–424. Google Scholar
P. Guptara, Knowledge Management Review 26 (2000). Google Scholar
S. Henczel , The Information Audit: A Practical Guide ( Munchen: Saur , 2001 ) . Crossref, Google Scholar
Hylton, A. (2002). Measuring & valuing knowledge: The role of the knowledge audit, http://www.annHylton.com [18 May 2005] . Google Scholar
J. Liebowitzet al., Knowledge and Process Management 7(1), 3 (2000). Crossref, Web of Science, Google Scholar
A. Tiwana , The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms , 2nd edn. ( Prentice Hall , 2002 ) . Google Scholar
K. Wiig , Knowledge Management Foundation ( Schema Press , Arlington, TX , 1993 ) . Google Scholar
K. Wiig , KM Methods: Practical Approaches to Managing Knowledge ( Schema Press Ltd. , Arlington, TX , 1995 ) . Google Scholar