Reform Works in Administrative and Indirect Departments: The Case Study of Z Company

The following sections are included:

• The Outline of ZPM

• Filing and Office Renewal Activities: Phase I

  • Three steps in Phase I

  • The results of activities

• Reforming Indirect Works: Phase II

  • Two steps in Phase II

  • The characteristics of Create-30

  • An overview of Create-30

  • Departmental strategic planning conference

  • Departmental improvement conference

  • The results of these activities

  • Create-30 collection and actual performance monthly reports

  • Investigating the possibility of achieving goals

  • Managing input and output of persons

  • Some future problems

• Conclusion

• References