Rethinking Quality: Complexity and Context in Health Care

The following sections are included:

• The Techniques of Quality

  • Access Quality

  • Quality of Care

  • Outcome Quality

• Limitations of Quality Interventions

  • The Limits of Quality

  • Complexity

• Rethinking Quality

  • Patient/Consumer Context

  • Organizational Context

• The Case for Context Quality

• Conclusions

• Notes

• References