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https://doi.org/10.1142/S0218927521500103Cited by:0 (Source: Crossref)
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This disguised case was prepared by Lydia Fairfax (MBA '21), JianYe (Jacky) Feng (MBA '20), and Mary Summers Whittle, Case Writer, under the supervision of Ming-Jer Chen, Leslie Grayson Professor of Business Administration, Darden School of Business, University of Virginia. The authors wish to acknowledge the contributions of Chawit Rochanakit (MBA '20) and Emily Matson (Ph.D. Candidate) for their comments. This case was prepared with support from the 2020 Darden Impact Internship program. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation.