No Access

Agent Based Process Management Environment – Mercury

Jeong Ah Kim

Computer Education Department, Kwandong University, Republic of Korea

Search for more papers by this author

Seung Young Choi

Computer Engineering Department, Kwandong University, Republic of Korea

Search for more papers by this author

, and

Rhan Jung

Computer Engineering Department, Kangwon University at SamCheok, Republic of Korea

Search for more papers by this author

https://doi.org/10.1142/S0219649207001676Cited by:0 (Source: Crossref)

Abstract

In this article, agent based process management model is proposed, which is for the process management of knowledge worker and service workers in order to establish the basis for the new knowledge management system. In this article, we applied several methods from 6-Sigma and personal software process for personal process definition, process execution and process measurement. This study attempts to improve the process execution accuracy through process visualisation and standardisation and to accumulate the base data to improve the process through measuring the process execution. We proposed guidelines and detail procedures for developing three advisor agents for guiding the process definition, process execution and process measurement. We showed the simple case study applied our guidelines.

Keywords:

References

Choi, S.-Y. (2005). A Method and Environment Construction of Process Capability Level Improvement Based On Six Sigma and PSP. Thesis of Master Degree, Kwandong University . Google Scholar
M. J. Harry and R. Schroeder , Six Sigma ( Bantam Dell Publication Group , 1999 ) . Google Scholar
W. S. Humphrey , Introduction to the Personal Software Process ( Addison-Wesley , 1999 ) . Google Scholar
Humphrey, WS (2000). The Personal Software Process (PSP), Technical Report CMU/SEI-2000-TR-022 . Google Scholar
W. S. Humphrey , PSP: A Self-Improvement Process for Software Engineers ( Addison-Wesley , 2005 ) . Google Scholar
Koh, J. W. (2004). Comparison and Evaluation of Knowledge Storage Model Performance of Knowledge Management Organization. MS Thesis, KAIST . Google Scholar
P. S. Pande , R. P. Neuman and R. Cavannagh , The Six Sigma Way Team Fieldbook ( McGraw-Hill , 2001 ) . Google Scholar
Park, JS, OS Kim, JC Kim and BG Jeon (2004). G100 Stories of Six Sigma for GB, BB and MBB. Korean Standard Association . Google Scholar
Shin, H. J. (2003). Study of Development of Agent Component for e-Business Application System Support., PhD Dissertation, Daegu Catholic University Graduate School . Google Scholar
Song, D. H. (2001). Study of Agent Based Teaching-Learning Cases and Applications. MS Thesis, Kyeonggi University Graduate School of Education . Google Scholar
K. M. Wigg, Long Range Planning 30(3), 399 (1997). Crossref, Web of Science, Google Scholar
M. Wooldridge, IEEE Proceedings on Software Engineering 144(1), 26 (1997), DOI: 10.1049/ip-sen:19971026. Crossref, Google Scholar

Vol. 06, No. 02

Metrics

Downloaded 27 times

History

Keywords

PDF download

System Upgrade on Tue, May 28th, 2024 at 2am (EDT)

Agent Based Process Management Environment – Mercury

Abstract

Recommended