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Improving Municipal Information and Knowledge Management Capabilities: Case Study

Jean-Pierre Booto Ekionea

Accounting Department, University of Moncton, 18, Antonine-Maillet St., Moncton (NB) E1A 3E9, Canada

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Gérard Fillion

Accounting Department, University of Moncton, 18, Antonine-Maillet St., Moncton (NB) E1A 3E9, Canada

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, and

Vivi Koffi

Accounting Department, University of Moncton, 18, Antonine-Maillet St., Moncton (NB) E1A 3E9, Canada

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https://doi.org/10.1142/S0219649212500232Cited by:3 (Source: Crossref)

Abstract

This study aims to better understand the process of knowledge management capabilities (KMC) development at the municipal context to assess its impact on organisational performance. This process is a part of the organisational learning school that promotes organisational learning processes and knowledge accumulation that could be spread over time and in different levels of maturity. Thus, using the KMC maturity model (KMCMM) which has five levels of maturity, this study helps to better understand the phenomenon of KMC in the municipal context.

Keywords:

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