Chapter 27: A Study of Information Technology Adoption for Real-Estate Management: A System Dynamic Model
Most of the information technologies in different sectors including construction and property management businesses have failed. Previous studies intended to identify a variety of factors influencing the technology adoption (TA) process, while the dynamics that govern the adoption of information technologies in real-estate business over time were ignored. This chapter aims to present a system dynamic (SD) model for TA in the real-estate domain using critical factors and clusters of real-estate websites including system quality, information quality, service quality and perceived ease of use. The model comprises key groups’ perceived usefulness, user satisfaction and behavioural intention to use (BIU) a website. In addition, three quality components including system, information and service quality are included in the model. A total of 50 variables were identified and will be used for examining the model in different contexts. The model was developed based on an intensive literature review in two main domains: real-estate management and information systems or websites. The resulted model of this ongoing study will be examined in different contexts in future.