ADVANCED AUTHENTICATION & PASSWORD RESET MANAGER

It happens many times! A user tries to log into a corporate network but fails to remember his or her Windows password when prompted and is locked out of everything. Lock outs have cost associated with it because the user can't work and has to call the company's helpdesk to reset the password. As much as 30 percent of all helpdesk calls are password-reset requests, on average every request takes 20 minutes to resolve and costs more than $23 on helpdesk operations alone, says market research firm- Gartner.' Advanced Authentication and Password Reset Manager eliminates those minutes and dollars too. It provides self-service to users to reset their passwords on their own in few minutes even before login to the system. Advanced Authentication and Password Reset Manager should automate the process of resetting passwords. This will reduce the help desk calls and hence will increase the productivity and reduce the cost. THE ULTIMATE GOAL - Lower cost and higher productivity