THE EVOLUTION OF SINGAPORE’S INFOCOMM PLANS: SINGAPORE’S E-GOVERNMENT JOURNEY FROM 1980 TO 2007

The following sections are included:

• SINGAPORE’S GOVERNMENT INFOCOMM PLANS

• CIVIL SERVICE COMPUTERISATION PROGRAMME (1980–1999)

• E-GOVERNMENT ACTION PLAN (2000–2003)

• E-GOVERNMENT ACTION PLAN II (2003–2006)

• iGOV2010 (2006–2010)

• APPENDIX A — TradeNet

  • Background

  • Paper-Based Trade Administration

  • TradeNet-Based Trade Administration

• THE IMPACTS OF TradeNet ON TDB

  • TradeNet’s Impact on Organisational Structure

  • TradeNet’s Impact on Business Processes

  • TradeNet’s Impact on Business Network

  • TradeNet’s Impact on Business Scope

  • TradeNet’s Impact on Efficiency and Effectiveness

• Conclusion

• APPENDIX B — INLAND REVENUE AUTHORITY OF SINGAPORE (IRAS)

  • Background

  • The E-Filing System

• THE EVOLUTION OF THE E-FILING SYSTEM

  • Phase I: Digitising Taxpayer Information

  • Phase II: Automating Organisational Business Processes

  • Phase III: Developing the Phone-Filing System

  • Phase IV: Designing the e-Filing System

  • Phase V: Maintaining and Improving the e-Filing System

  • Phase VI: Extending e-Filing Services

• CONCLUSION

• REFERENCES