NS PORTAL: TRANSFORMING THE PUBLIC SERVICES OF THE MINISTRY OF DEFENCE OF SINGAPORE

The following sections are included:

• BACKGROUND

• PUBLIC SERVICE DELIVERY BEFORE E-GOVERNMENT

• DEFENSE TOWN: INITIAL EXPERIMENTATIONS WITH INTERNET TECHNOLOGIES

• MIW: MINDEF’S INTEGRATED E-GOVERNMENT PORTAL

  • The Birth of the MIW Portal

  • Implementing the MIW Portal

• ENSURING THE AVAILABILITY OF INFORMATION AND BASIC SERVICES (APRIL 2001–OCTOBER 2001)

• IMPROVING THE QUALITY OF SERVICES (NOVEMBER 2001–APRIL 2004)

• PROVIDING A POSITIVE NATIONAL SERVICE EXPERIENCE (MAY 2004–APRIL 2006)

• THE NS PORTAL: A UNIFIED PORTAL FOR THE NS COMMUNITY OF SINGAPORE

  • The Need for a New NS Portal: Integration with the Ministry of Home Affairs

• THE FIRST YEAR OF THE NS PORTAL: THE CHALLENGES OF MIGRATION (MAY 2006–APRIL 2007)

• PROMOTING NS COMMITMENT (APRIL 2007–PRESENT)

• CONCLUSION

• APPENDIX A

  • Customer Satisfaction Ratings for NS Portal and Call Centre (2003–2007)