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We propose the fundamental illusion theory to explain knowledge creation based on Japanese companies. This theory is a hearing illusion which explains that when two tones occur together a third lower pitched tone is heard, but this last perceived pitch is a frequency (fundamental) for which there is no actual source vibration. If we make an analogy between fundamental frequency and knowledge, between tones occurring together and learning + culture + leadership, we have a new management model.

Research on innovation practices reinforces the notion that majority of innovation projects fail systematically due to being managed as raw technology projects. Open forms of innovation where internal and external ideas are leveraged across the organisation are gaining importance over the internal and centralised approach to R&D. India, during the last 15 years, has been spiralling ahead towards ultimate economic success based on its 'knowledge-based talent pool'. Innovation has become a top strategic focus for most Indian companies. Seeing the growing importance of innovation and knowledge management, a need was felt to understand how organisations manage their knowledge capital so as to promote innovation.

This paper aims to provide insights into how an organisation manages knowledge through culture, structure, technology and leadership, so as to promote acquisition and application of knowledge which leads to innovation. The study brings out the importance of tacit knowledge embedded in the firm's culture, structure and leadership as a complement to the explicit knowledge embedded in the firm's technology and documents.

Measuring organisational trust gives stakeholders many indicators of their organisations. These indicators are performance, leadership, employees' satisfaction, job satisfaction, and knowledge sharing culture. In addition to that, the highest levels of organisations' trust can critically reduce conflict charges and transaction costs.

This paper is the first stage of a research study that discusses the importance of trust to knowledge sharing. This paper shows to what extent culture influences organisational trust compared with the global trust index. This research adopts a model of trust with five dimensions and they are relating to knowledge sharing in an organisation; concern for employees, openness and honesty, identification, reliability, and competence. The adopted model was used to develop the global trust index. A survey of 26 different items was conducted on 135 profitable organisations in Jordan in different industries. A total of 397 questionnaires were returned in a form eligible for the analysis.

The results show that the overall organisational trust index in Jordan compared with the global index is low and the difference is significant. Furthermore, all trust dimensions in Jordan have lower values than the world's trust dimensions. Locally, the openness and honesty dimension has the highest value, and the competency dimension has the lowest value. Therefore, Jordanian culture significantly affects the trust index in the country and lowers it compared with the global trust index.

Purpose — The purpose of this pilot study is to understand the knowledge sharing attributes of the librarians in the Education City libraries and to identify the impending factors that affect the sharing process. This pilot study is part of a country wide study on the aspects of knowledge sharing in libraries.

Findings — The results showed that library professionals in the Education City, Qatar were involved in a lot of knowledge sharing activities among colleagues within their library and other libraries. The result also identifies the knowledge sources and with whom they share what. It was also found that cultural differences, language and library policies are important factors that have impacted significantly the flow of knowledge in the expatriate library community.

Research limitations/implications — The coverage on the universities in this paper is confined primarily to Education City, where majority of the universities are present. However, future research could include the few other universities/colleges that are out of the ambit of Education City to have a wider population in the study.

Practical implications — This paper has practical implications for those who are not fully aware of the working conditions in this region and Qatar in particular. It provides a useful overview of the knowledge sharing trends and requirements and the impediments to sharing vital knowledge that would help professionals in gaining some knowledge about the constraints and be prepared.

Originality/Value — There are no previous studies undertaken on knowledge sharing among library professionals in this region. This is the first ever study undertaken to understand the knowledge sharing attributes and trends among librarians in Qatar. So this study would be in the interest of all the library professionals that are contemplating an international career in this region and also understand the cultural and other differences when they arrive.