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    Chapter 30: Emergency Planning and Disaster Recovery in Hospitality Industry

    The hospitality industry has subsequently been struck by a range of disasters. Either; globally or regionally, natural or man-made disasters. Reflecting the hospitality and tourism industry’s vulnerability to hazardous events in the internal and external environment, they have caused dramatic fluctuations in Tourist arrivals and revenue. The chapter investigates the impact of these disasters and crises on hospitality and tourism industry. Aims to review some attempts to investigate the impact of disasters, how emergency planning could mitigate these impacts, and how to recover from it. Furthermore, it reviews the theories and models which could be used as an effective strategies to cope with uncertainty, how to plan, manage, and recover from such events. Emergency plans used by industry players to overcome the effect of such events and quick return to normality. Emergency planning could mitigate the effect of such events and recover from such disasters. The finding also emphasizes the power of media in clearing the ambiguity, which helps marketing efforts towards tourists to change their attitudes and visit safe rather than visiting hazardous destinations. Effective planning and the urgent need for better cooperation, coordination and awareness efforts among the industry stakeholders, government agencies, and local communities could mitigate the negative impact of hazardous events, allowing organizations to learn from the past to prevent the same effects in the future.