Accurate user preferences and item representations are essential factors for personalized recommender systems. Explicit feedback behaviors, such as ratings and free-text comments, are rich in personalized preference knowledge and emotional evaluation information. It is a direct and effective way to obtain individualized preference and item latent representations from these sources. In this paper, we propose a novel neural model named BERT-RS for personalized recommender systems, which extracts knowledge from textual reviews and user-item interactions. First, we preliminary extract the semantic representation for users and items from the textual comments based on BERT. Next, these semantic embeddings are used for user and item latent representations through three different deep architectures. Finally, we carry out personalized recommendation tasks through the score prediction based on these representations. Compared with other algorithms, BERT-RS demonstrates outstanding experimental performance on the Amazon dataset.