Narrow Results

This paper presents partial results of a research developed during the year 2002 to 2006. Population analyzed was Science and Technology teachers of Spanish universities. The investigation has worked with sample academic users, distributed among 19 Spanish universities. The main contribution of this study is to present a BIQUAL tool. It is useful for the evaluation of the quality services in university libraries and especially of Science and Technology. This tool is created using the user's point of view. Results identify behaviour of these users and the aspects that concern the quality of the service in this environment. We also discuss about some problems and difficult experimented in this research. We analyzed the use of quantitative methods, in special, survey as well as it effectiveness to library quality management.

Public Libraries can surely play a significant social, cultural and economic role. Improvements on quality however are a necessary prerequisite. On the other hand, quality is a complex and subjective concept, which should incorporate at any given time the true (expressed and implied) needs of all interested parties. This paper investigates and empirically assesses the current perceptions for quality in Greek public libraries in order to suggest a way forward for quality management implementation. For that purpose a survey based on semi-structured interviews with the directors of Greek public libraries has been constructed and the results are presented.

In order to more fully understand the cultural shifts in technology within and between generations, a sample survey of several public libraries in a rural university community will be analyzed. The following subjects will be addressed and compared on a generational level within this poster presentation: programming, technology—types and usage, and frequency and purpose of visits. A thorough analysis of the data in this case study will provide insight into the changing role of technology use among two distinct generations of library patrons.

The paper reports a project conducted within the framework of the National Library of Sweden's Expert Group on Library Statistics. The project is financed by the National Library of Sweden, and it aims to capture how library managements make use of the current library statistics (based on the ISO-standard) in the decision-making process. Questions are also asked about the quality and usefulness of the existing statistical data, whether data covers all relevant aspects of library activity, and what additional data is required in order to enhance the validity of collected statistics.

The primary method used is semi-structured group interviews (focus groups). Four such interviews were held with the participation of 15 library directors from academic and other research or special libraries from different parts of Sweden. The results show that there is considerable ambivalence among the informants concerning the usefulness of current statistics. On the one hand there is severe criticism of what today is reported on a national level (too much and too little), on the other hand statistical data is used locally to underpin arguments supporting library activities.

Stakeholders representing university or institutional management were not available for group interviews. With the support of the interviewed library directors a group of 12 vice-chancellors or other senior managers were identified and approached with a mail survey. Questions were asked about what kind of documentation of library activities they use or prefer, be they quantitative, qualitative or of other kind.