Narrow Results

This paper presents empirical research aimed at studying what characterizes successful information technology (IT) projects. There are often doubts about what characterizes project success and who actually defines it. In this paper, we have reviewed the literature and present significant contributions to the discussion of what characterizes successful IT projects. Furthermore, a survey was conducted in Norway to collect data on successful IT projects. Research results show that the five most important success criteria are: (1) the IT system works as expected and solves the problems, (2) satisfied users, (3) the IT system has high reliability, (4) the solution contributes to improved efficiency and competitive power, and (5) the IT system realizes strategic, tactical and operational objectives.

IT business value research examines the organizational performance impacts of information technology. In this paper, we apply the value configuration of the value shop to describe and measure organizational performance. The value shop consists of the five primary activities of problem understanding, solutions to problems, decisions on actions, implementation of actions, and evaluations of actions in an iterative problem-solving cycle. Police investigation work is defined as value shop activities. Our empirical study of Norwegian police results in significant relationships between information technology use and investigation performance for all primary activities. The most important primary activities for IT use are problem understanding and implementation of actions, as both significantly improve value shop performance.