Many homeless do not use the services provided by the government. This article discusses the reasons for this phenomenon based on a survey conducted in 2016. After receiving training, students interviewed 150 homeless in Taichung City with a structured questionnaire. The questions asked the homeless if they had used 14 different services provided by the local government. Many homeless expressed their desire for other services that were not provided by the government. Together with the reasons for not using the services, we suggest a better design of the government services for the Taiwanese homeless, such as improved accessibility, awareness of services, and housing which have been implemented in many countries since the 1990s.