About the Author
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Dr Frank Granito is Chief Scientist at the Institute for Digital Transformation. He has over 40 years of experience in the Information Technology field. In his role as Chief Scientist, Dr Granito has designed the evaluation tools and analytics for the Digital Readiness Framework to assist organizations as they transition and adapt to the Digital Age. Dr Granito holds a Doctor of Management from the University of Maryland University College and his work in Organizational Culture resulted in a Culture Model and Assessment Instrument tailored to IT Service Management implementations. He has successfully implemented IT Service Management transformation solutions for Government and Commercial clients.
About the Contributing Authors
Roy Atkinson, Institute Fellow, is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020." He was HDI's 2019 Lifetime Achievement Award honoree. He holds a master's certificate in advanced management strategy from Tulane University's Freeman School of Business. Before stepping into his current role as CEO of Clifton Butterfield, LLC, a business advisory firm, he served a Group Principal Analyst for Informa Tech. He is a Professional Member of the National Speakers Association.
Jessica Carroll, Institute Fellow, is recognized as an executive who develops and articulates vision and solutions from both technical and business perspectives. She has an established history of building a culture of collaboration, trust, and respect among IT and the business. A speaker on the topics of digital transformation, cloud computing, client engagement, and team culture, she has been published in CIOInsight and BizTech magazine, and was named a 2010 Computer World Premier 100 IT Leader. She is committed to sharing, listening, challenging, and shaping the discussion around transformational business success.
Hans Gillior, Institute Fellow, MSc MBa is an experienced Digital Expert, Senior Advisor and Senior Manager in the ICT/Digital industry with profound competence of value creation, agility and innovation. He is specialist in IT/Digital transformation and especially on the corporate effects (unpredictability) of digitalization and globalization. Hans drives research and thought leadership in field of Digital Transformation, Agile Governance, Innovation and Leadership. Much of his thought leadership, expertise and experience is packaged in the GooDIGITAL frameworks used by high-ranking consultancy firms as "best practice" for digital and agile transformation. He is a recognized writer for IDG Expert Network.
Cherri Holland, Institute Fellow, is a performance and change specialist who studied organizational psychology and how to optimize human performance through the great game of business. Influenced by leaders running successful staff-driven businesses, she sees a 'partnership' approach to success as more important than ever in today's digital organization. As financial metrics are increasingly tied to customer and staff engagement, and news travels fast, organizations need quick ways to hit the reset button. Cherri has moved hundreds of clients past entrenched ways of working into self-leadership, high performance and flow, and her clients have consistently said their high expectations of change outcomes have been exceeded. Described as commercially-savvy, engaging and inspirational, Cherri has authored four books (including Influencing, 101) and leads two subjects in the IT Professionals NZ Effective CIO Series.
Whynde Kuehn, Institute Fellow, is the Founder and Managing Director of S2E Transformation, helping organizations bridge the gap between strategy and execution, and achieve their greatest visions for business transformation in a practical and business-focused way. Whynde has extensive experience in enterprise transformation and planning, including leading large-scale transformations and her own business transformation and architecture consulting practice. Whynde is a passionate advocate for using business architecture to enable effective strategy execution and digital transformation. She is a long-time business architecture practitioner, educator, recognized industry thought leader, and community builder, with extensive experience applying the discipline at leading Fortune 500 enterprises and a range of entrepreneurs, governmental and nonprofit organizations, and social initiatives. Whynde is the author of the book Strategy to Reality.
Reynaldo Lugtu Jr, Institute Fellow, is a digital and culture transformation thought and action leader, a sought-after public speaker, and an accomplished educator, author, business columnist, and innovation coach. He is the Founder and CEO of Hungry Workhorse, a digital and culture transformation consulting firm. He is also the Chairman of ICT Committee of the Financial Executives Institute of the Philippines (FINEX) and Vice Chairman of ICT Committee of the Management Association of the Philippines (MAP). He is a Professorial Lecturer in the MBA program of De La Salle University (DLSU). Philippines. and Program Director for the Digital Transformation of DLSU School of Lifelong Learning. He finished courses in business from INSEAD-Wharton University of Pennsylvania, China Europe International Business School, and Helsinki School of Economics. He is finishing his doctorate in business in DLSU.
Raymond Sheen PMP® LSS BB, Institute Fellow, is president and founder of Product & Process Innovation, Inc. He is a veteran business leader with over 30 years of executive, engineering management, and project management experience deploying new technology and improving business performance. He has consulted and trained companies in various industries and business functions including marketing, engineering, manufacturing, service, IT, and Finance. Ray is author of the book, Guide to Building Your Business Case, published by Harvard Business Review Press. Ray received his BS in Mechanical Engineering from the United States Air Force Academy and his MS in Astronautical Engineering from the Massachusetts Institute of Technology and has a graduate certificate in Digital Leadership and Strategy from Boston University.
John Thorp, Institute Fellow, is an internationally recognized thought leader in the field of value and benefits management with close to 60 years' experience in the information management field. A frequent speaker, and author of The Information Paradox, John's passion revolves around helping individuals, organizations and society realize value from information technology enabled change. In today's age of digital exploration, realizing this value requires going beyond frameworks and methodologies. It will require a fundamental mindset shift around the nature of value, including economic, societal, and environmental value, as well as around organizational governance, leadership, and management. In addition to being a fellow of the Institute for Digital Transformation, John is a Fujitsu Consulting Fellow, and a Fellow of the Innovation Value Institute.
Jeffery S Ton, Institute Fellow, is a sought-after speaker, author and thought leader, having led powerful teams and built successful Information Technology departments for over 30 years. As a speaker, author, advisor, and coach, Jeff's mission is to change the face of IT. Saying, "Businesses today are demanding more from their technology and their technology leaders." He serves on numerous boards and advisory councils including Forbes Technology Council, Hoosier Environmental Council board of directors Connected World Magazine Board of Advisors, and the Mud Creek Conservancy board of directors. He is also a Fellow for the Institute of Digital Transformation. Jeff is the author of Amplify Your Value — Leading IT with Strategic Vision (2018) and Amplify Your Job Search — Strategies for Finding Your Dream Job (2020) and is a frequent keynote speaker on topics related to the evolving IT landscape and the changing role of the CIO.