Chapter 13: IT Adoption in Healthcare Organizations

This chapter addresses the key issues impacting the adoption of information technology (IT) in healthcare organizations. Four case studies were developed from different hospitals through a series of in-depth interviews to determine the factors affecting their IT adoption. The findings reveal that, at the organization level, these hospitals primarily make decisions to adopt new technologies based on project-related costs. At the individual level, the complications in the implementation process play a major role as they are influenced by human-related issues. Apart from the identification of key factors from the case studies, the latter part of this chapter also presents the mental framework of IT adoption for healthcare organizations developed based on the technology acceptance model.