Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project

The following sections are included:

• Public Service, Service-Oriented Government and Evaluation

• 2011 Lien Chinese Cities Service-Oriented Government Index

• 2011 Lien Survey of Service-Oriented Government in Chinese Cities

  • Telephone survey of urban citizens

  • Telephone survey of businesses

• Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities

  • The citizen perspective

  • The business perspective

  • General public service

  • Overall ranking of service-oriented government

• Conclusion

• References