World Scientific
Skip main navigation

Cookies Notification

We use cookies on this site to enhance your user experience. By continuing to browse the site, you consent to the use of our cookies. Learn More
×

System Upgrade on Tue, May 28th, 2024 at 2am (EDT)

Existing users will be able to log into the site and access content. However, E-commerce and registration of new users may not be available for up to 12 hours.
For online purchase, please visit us again. Contact us at customercare@wspc.com for any enquiries.

The Role of Emotional Labor in Public Service

    https://doi.org/10.1142/9789814434546_0003Cited by:0 (Source: Crossref)
    Abstract:

    The following sections are included:

    • What Emotional Labor Is and Is Not

      • It is not emotional intelligence

      • It is not public service motivation

      • It is not leadership

    • Emotional Labor: What It Is

    • The Relationship Between Emotional Labor and Burnout

      • First dimension: Emotional exhaustion

      • Second dimension: Cynicism

      • Third dimension: Ineffectiveness

    • Implications for Practice

      • Critical incident debriefings

      • Self-care plans

      • Redesign of jobs

      • “Time-outs”

    • Conclusion

    • References