Abstract
In the contemporary social environment, social crisis events occur frequently with significant impacts. Effective management of these events requires comprehensive group intention mining, which encompasses intention detection and intention attribution. Knowledge graph inference facilitates the detection of group intention in crisis events. This is supported by the construction of crisis knowledge graphs, which organize crisis elements and inter-element relations into structured semantic information. This paper provides a comprehensive overview of the research about knowledge graph in social crisis management, focusing on three key areas: knowledge graph construction and inference, knowledge graph-based interpretable crisis attribution, and risk management. Specifically, the interpretable semantics in crisis knowledge graphs enables attribution of intention. To illustrate the significance of knowledge graphs in group intention mining, the COVID-19 and China–US game events are selected as two case studies. Finally, the paper proposes future research directions to solve the limitations of existing knowledge graph-related methods in social crises.
