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Chapter 11: Benefits of Ambiguity

    https://doi.org/10.1142/9789811204692_0011Cited by:0 (Source: Crossref)
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    Abstract:

    In this chapter, we challenge the traditional notion of ambiguity as an undesirable element in New Product Development (NPD) and explore how companies sometimes sustain or even increase ambiguity during their NPD projects. Based on qualitative analysis of case data from four NPD projects in the medical devices industry, we present a model by which this process can be better understood. We identify four ways that NPD projects can benefit from temporarily sustaining ambiguity: retaining fallback options, saving costs, saving time, and retaining ideas.