A SURVEY ON THE LEVEL OF UTILIZATION IN USING INFORMATION TECHNOLOGY BY MALAYSIA’S SMALL AND MEDIUM ENTERPRISES

The following sections are included:

• Summary

• Introduction

• Research Method

• Results of the Survey

  • Adoption of ICT by SME

  • Allocation of budget for IT products/services

  • Issues at workplace

  • SMEs business process outsourcing

  • Customer relationships

  • Trading partners and impact of globalization

  • Impact of IT to SMEs

• Conclusion

• Bibliography

• About the Authors