Narrow Results

This chapter highlights the impact and manageability of rapid, constantly/ continuously and unique changes taking place in humanity that are affecting the existence individuals, as well as all categories of human organizations. It has been observed that the traditional Newtonian mindset, and its associated reductionist hypothesis and design paradigm that have served humanity ‘well’ are manifesting their limits/constraints, vulnerability and disparities. The crux of the issue is escalating complexity density, incoherency, greater mismatch among current thinking, principles, values, structure, dynamic, and hierarchical dominance, limited predictability, and the overall changing ‘reality’.

Vividly, order and linearity are not the only inherent attributes of humanity. Consequently, the significance, appropriateness and exploration of certain properties of complexity theory are introduced, partially to better identify, analyze, comprehend and manage the accelerating gaps of inconsistency — in particular, to nurture a new mindset. Arising from the new mindset, human organizations/systems are confirmed as intrinsic composite complex adaptive systems (composite CAS, nonlinear adaptive dynamical systems) comprising human beings/agents that are CAS. In this respect, leadership, governance, management, and strategic approaches adopted by all human organizations must be redefined.

Concurrently, a special focus on intelligence (and its associated consciousness), the first inherent strengths of all human agents, and its role as the key latent impetus/driver, is vital. This recognition indicates that a change in era is inevitable. Humanity is entering the new intelligence era — the core of the knowledge-intensive and complexity-centric period. Overall, an integrated intelligence/consciousness-centric, complexity-centric and network-centric approach is essential. It adopts a complexity-intelligence-centric path that focuses on the optimization of all intense intrinsic intelligence/consciousness sources (human thinking systems), better exploitation of the co-existence of order and complexity, and integration of networks in human organizations — (certain spaces of complexity must be better utilized, coherency of network of networks must be achieved, and preparation for punctuation point must be elevated).

The new holistic (multi-dimensional) strategy of the intelligent organization theory (IO theory) is the complexity-intelligence strategy, and the new mission focuses on the new intelligence advantage.

In this chapter, an introductory analysis of human intelligence and consciousness is executed to establish a conceptual foundation for the intelligent organization theory. Fundamentally, the new intelligence mindset and thinking, and intelligence paradigm focus on high intelligence/ consciousness-centricity. It concentrates on human intrinsic intelligence/ consciousness sources (its intense intelligence and consciousness — awareness and mindfulness), and stipulates that organizing around intelligence (a strategic component of the complexity-intelligence strategy) is the new strategic direction to be adopted by all human organizations in the present knowledge-intensive, fast changing, and not always predictable environment (limited predictability). In addition, the characteristics and variation in capabilities of intelligence and consciousness are further scrutinized using an intelligence spectrum (compared to other biological intelligence sources on this planet — encompassing proto-intelligence, basic life-intelligence, basic human intelligence and advanced human intelligence). In the intelligent organization theory, consciousness (awareness, mindfulness) only exists in the living/biological world, and mindfulness is confined to humanity.

Subsequently, intelligence/consciousness management and its associated dynamics that are critical activities of intelligent human organization (iCAS) are more deeply examined with respect to complexity-centricity (encompassing attributes such as stability-centricity, autopoiesis, symbiosis, self-centric, network-centric, org-centric, independency, interdependency, intelligence-intelligence linkage, engagement, self-organization/ self-transcending constructions, local space, complex networks, constructionist hypothesis and emergence). Concurrently, the urgency and impact for nurturing the new intelligence mindset and intelligence paradigm is also discussed. In a situation with escalating complexity density, this paradigmatic shift in mindset and thinking in leadership, governance and management of human organizations is highly significant for higher functionality and coherency — to all human interacting agents (both leaders and followers), as well as the organizations themselves.

Another component of the complexity-intelligence strategy examined is the nurturing of an intelligent biotic and complex adaptive macro-structure that will serve all human organizations better (towards higher coherency, synergy and structural capacity). The analysis clearly indicates the necessity of systemic transformation or structural reform that is more coherent with intelligence/consciousness, and information processing and knowledge acquisition capability. In this case, a greater operational/ practical utility and higher structural capacity can be achieved with the presence of the intelligent biotic macro-structure and agent-agent/ system micro-structure (principle of locality) that concurrently supports the intelligent complex adaptive dynamic (iCAD) better — a finer synchrony between structure and dynamic — higher intelligence advantage.

The inherent micro-structure (agent-agent/system) of human organizations has been introduced in Chapters 2 and 3. Fundamentally, human organizations are composite complex adaptive systems with human beings as interacting agents (each an intrinsic complex adaptive system). This chapter further analyzes the basic conceptual foundation of the multi-layer structure, including advantages of the intelligent biotic macro-structure (with inherent features similar to that of an intelligent biological being — a structural reform), and its unique and more integrative complex adaptive dynamic in intelligent human organizations (towards iCAD). The necessity of nurturing an intelligent biotic macro-structure with vital characteristics that better synchronize and enhance sophisticated information/knowledge-related activities is highly beneficial — achieving a higher structural capacity. Thus, the attributes, functions and higher structural capacity of the more intelligent biotic macro-structure can reinforced the competitiveness of any categories of human organizations extensively.

In this respect, connecting and engaging of intelligence/consciousness sources (individual and collective), organizing around intelligence, intelligence/ consciousness management, and the intelligent biotic macrostructure are mutually enhancing (towards higher coherency). Apparently, being intelligence/consciousness-centric is a beneficial and critical activator (strategic foundation) of the intelligence paradigmatic shift. In the present context, the roles and integration of intelligence, information and knowledge, as well as nurturing a ‘common’ language and elevating coherency in human organizations (with respect to the macro-structure and micro-structure, as well as their higher collectiveness — collectiveness capacity) must be more deeply scrutinized and utilized. The presence and significance of the individual intelligence enhancer encompassing three entities namely, intelligence, knowledge, and theory in the human thinking systems, and the necessity of nurturing a similar and effective intelligence enhancer at organizational level are analyzed. Subsequently, the supporting roles and contributions of artificial intelligence systems are also examined.

In between the macro-structure and micro-structure are two meso-structures. In the intelligent organization theory, the complexity meso-structure encompasses spaces of complexity and punctuation points. In this respect, complexity is a highly significant focal point, and the exploitation of co-existence of order and complexity is a new necessity (complexity-centricity). Next, the network meso-structure encompassing complex network (network of networks) is also an inherent structure and dynamic in all human organizations. This meso-structure is briefly introduced, and will be more deeply analyzed with respect to governance (network-centricity, network governance).

Hence, it is crucial to lead and manage human organizations with a strategic approach that integrates the above multi-layer structure/ dynamic at all time so that a higher structural capacity, collectiveness capacity, adaptive capacity, self-organizing capacity, and emergence-intelligence capacity can be nurtured. In the current highly competitive context, possessing these positive capabilities to elevate coherency and synergetic characteristics (including social consensus and the construal aspect) and dynamic is also highly crucial — a key focus of the complexity-intelligence strategy (towards achieving higher organizational mental cohesion). Hence, the significance and impact of nurturing intelligent human organizations with the complexity-intelligence-centric and network-centric approach that leads to the emergent of smarter evolvers and emergent strategists must be better understood and adopted. (The conceptual foundation on structural-dynamic coherency and synergy in intelligent human organizations developed in this chapter will be more deeply reviewed and exploited in later chapters.)

The five earlier chapters introduced the basic foundation (co-existence of order and complexity, sensitive dependence on initial conditions, complexity <=> presence of in-determinism and unpredictability, necessities to change, the intelligence paradigmatic shift, structural reform, complex adaptive systems and dynamic, and some other fundamental and critical properties/characteristics involved) of the complexity theory and intelligent organization (IO) theory. This chapter introduces the global/holistic complexity-intelligence strategy (with two macro-paths) of the IO theory (although, some sub-strategies/models have been mentioned or partially analyzed in earlier chapters). The new strategy attempts to provide more comprehensive linkages and coverage on some specialized aspects indicating that human organizations must be led and managed differently in the current context because of high complexity density. In this chapter, three sub-strategies of the holistic complexity-intelligence strategy that is vital for nurturing highly intelligent human organizations (iCAS) are examined. They are namely, organizing around intelligence, nurturing an intelligent biotic macro-structure, and the integrated deliberate and emergent strategy.

The intelligence/conscious-centricity aspect begins with a deeper analysis on human level intelligence and consciousness, complexity, collective intelligence, org-consciousness and their associated dynamics relative to that of some other biological species (swarm intelligence), as well as other physical complex adaptive systems (CAS) characteristics. It has been observed that human interconnectivity, interdependency, selforganizing communications, truthful engagement, complex networks, collective intelligence, orgmindfulness, orgmind, and emergence can be significantly dissimilar. The four different perspectives of organizing around intelligence are examined.

Next, the intelligent biotic macro-structure (introduced earlier in Chapters 3 to 4) that resembles a highly intelligent biological being, and is more effective at exploiting information processing and knowledge accumulation, and a smarter evolver are more deeply scrutinized. There exists a high synchrony between organizing around intelligence and the presence of a biotic macro-structure. Thus, the advantages and significance for intelligent human organizations to possess such an inherent biotic macro-structure to better exploit certain biological and complexity associated characteristics and dynamics (including intelligence-intelligence linkage, complexity-centricity, complexity-intelligence linkage, more efficient natural decision-making node, information processing capability, learning and adaptation, knowledge acquisition and creation, organizational neural network, artificial node, and structural and dynamical coherency) to compete more effectively and efficiently in the current ‘raplexity’ context is also illustrated. In addition, the uniqueness and roles of artificial information systems (artificial nodes) is further examined.

Finally, the integrated deliberate and emergent strategy is scrutinized with respect to its significant association with the co-existence of order (deliberate planning, determinism, completeness and predictability) and complexity (continuous nurturing processes, in-determinism, unpredictability, unknown unknowns, risk management, new opportunity, crisis management, self-transcending constructions, futuristic and emergence) — in particular, highlighting the criticality of the deliberate and emergent auto-switch (better ambidexterity). Currently, the holistic integrated smarter evolver and emergent strategist approach is absent in most human organizations.

In this chapter, basic life-intelligence, and the evolution and co-evolution dynamics of eco-systems are further examined and compared to certain processes in human organizations. A special reference on human thinking systems as intelligence/consciousness sources, information decoders, information processors and complex adaptive systems (CAS) is re-emphasized. In addition, the significance of connectivity, communications, engagement, and orgmindfulness is analyzed with respect to the Abilene paradox, defensive routines and dialogue, as well as the human agent-agent/system micro-structure and micro-dynamic. The individual local self-centric (local self-enrichment processes) and the global orgcentric (global forces) evolutionary dynamics of intelligent human organizations (no global optimality) and their interacting agents (no optimal rationality) are investigated more explicitly with the exploitation of the certain complexity properties. It is observed that local order (stability of agents and networks/subsystem) is highly critical in human dynamic. It is beneficial to recognize that the intelligent complex adaptive dynamic (iCAD) driving an intelligent human organization (iCAS) is not similar to complex adaptive dynamic (CAD) in totality. This recognition provides a significant foundation and better understanding of the intelligent human organizational micro-structure and dynamic.

Essentially, there is a vital need for the transformed mindset, thinking, values, and expectations of human agents (leaders, actors, and non-actors) to be better synchronized. The intelligent person model (an ideal set of attributes) is introduced to substantiate the criticality of new vital characteristics of the human interacting agents in intelligent human organizations. Primarily, intelligent persons (a new category of agents, in particular, intelligence leaders and synergists) are concurrently intelligence/consciousness-centric, complexity-centric and network-centric. The new set of attributes includes high self-powered, intrinsic leadership, information decoding, smarter evolver, emergent strategist, and futurist capabilities. For instance, such a person is in a better position to function as a smarter evolver and emergent strategist that helps to bind a group (network, community, corporation, nation) of human thinking systems more optimally by elevating the quality of collective intelligence in the organization through better mindfulness, orgmindfulness, symbiosis, self-transcending constructions, co-evolution; deeper recognition of the characteristics of the rugged landscape and red queen race; innovative exploitation of relativistic complexity, and possessing futuristic thinking. Apparently, the presence of intelligent persons/agents will lead to a redefinition in leadership and governance strategy.

Fundamentally, effective leadership is associated with its ability to achieve collective goals (agents and their organization, stability-inducing capability) and organizational sustainability, irrespective of the nature of the organizations (leadership capacity <=> relational capacity <=> unifying capacity). The mismatch of the bureaucratic mindset and its associated hierarchical/administrative leadership with the changing situation is escalating. Basically, the presence of an adaptive leadership is beneficial. In this respect, the collectiveness capacity and relational capacity of the organization are critical attributes. It has been recognized that the intense and quality of these two capacities is highly dependent on both the thinking and attributes of the leaders, as well as the other interacting agents (including non-actors, and quality of leader–agents exchanges). Overall, a high leadership capacity and organizational mental cohesion is a key necessity. In general, the success of today’s global turbulence can only be achieved through global mental cohesion.

In order to achieve this, fresh insights beginning with constructive intelligence-intelligence linkages is required. In the present state, it is significant to note that for any categories of human organizations (economic, social, education, political, and military) their agents (employees, citizens, members, stakeholders) are possessing redefined attributes (principles, values and expectations), due to better education, quick access to information, and high interconnectivity. This profound transition (supported by intensive usage of mobile/social media technology) transformed some other attributes including autonomy/ independency, autopoiesis, self-centricity, self-organizing communications, interdependency, symbiosis, and other self-organizing capabilities. Consequently, current human beings are more sophisticated interacting agents. Hence, leading these ‘transformed’ agents is drastically different from leading traditional setups. Agent-centricity is a new vital attribute that required deeper attention, and one commonality among agents at all levels must be achieved — stability-centricity (agent-centricity <=> intelligence/consciousness-centricity + stability-centricity).

The more intelligent, complex adaptive, and nonlinear evolving dynamic is driven by the intrinsic intelligence/consciousness of the individuals, and the collective intelligence and org-consciousness of the organization (anticipatory, adaptive capacity), as well as local spaces/ complex networks — the presence of networks (formal and informal) is becoming more dominant, and this development renders elevating collectiveness capacity (consensus and collaboration) at organizational level more complex. Apparently, coupled with the influence of the knowledge-intensive, fast-changing, more complex environment, and the modified agents’ attributes, an immense shift in strategic thinking, leadership attributes, governance characteristics, management abilities and operational style in the new generation of leaders is inevitable. In general, the leader–follower gap has been narrowed, and their relationship (relational parameter) is more complex and nonlinear, again, confirming that intelligence/consciousness-centricity must be a key focus of the new leadership.

In such a situation, a deeper insight into complexity is inevitable. In this case, a better comprehension of leadership strategy and organizational dynamic can be acquired by ‘bisociating’ some properties of the complexity theory, and the different perspectives of complexity-intelligence linkages. The resulting evolutionary model to be introduced in this chapter is the intelligence leadership theory/strategy for iCAS. In this model, an intelligence leader must recognize that a fundamental capability of intelligence is stability enhancement. Concurrently, an intelligence leader must be an effective lateral/collective actor (always encompassing agent-agent, intelligence-intelligence, agent-network, agent-system, and network-system linkages; and the intrinsic leadership capacity of all agents, and collective leadership capacity of networks and the organization) with a new set of attributes (encompassing enabler, smarter evolver, and unifying, emergent strategist and synergist capabilities).

Hence, an effective intelligence leader must possess certain relevant or appropriate attributes of the traditional leadership, as well as a set of new complexity-intelligence related attributes that can better ensure the survival of the agents, integrate networks, and elevate the resilience, and sustainability of the organization (achieving higher coherency, synergy, constructionist effect, self-organizing capacity, emergence-intelligence capacity, unifying capacity and organizational mental cohesion) — (constructionist effect <=> innovation and creativity) — that is, focusing on continuous acquisition of capacities improvement is critical. In addition, with this paradigmatic shift, possessing the latent leadership capability is highly beneficial.

In this chapter, the intelligence-associated evolution and co-evolution dynamics of eco-systems are examined and compared to the processes of human organizations as stipulated in some existing organization theories. A special focus on businesses as complex adaptive systems is also included. The individual local self-centric and the global org-centric evolutionary dynamics of intelligent organizations and their interacting agents are more explicitly investigated. Subsequently, the intelligent person model is introduced to substantiate the needs to transform. How the intelligent person function as a smarter evolver helps to bind a group of human thinking systems and elevate the collective intelligence of the organization through mindfulness, orgmindfulness and co-evolution is also analyzed. (For better understanding, some concepts that are introduced earlier are further reinforced and better integrated in this chapter.)