Narrow Results

Under the influence of globalization and informatization, the world is gradually becoming a community, and adolescents need corresponding literacy and competence as world citizens in the international community. Based on literature combing and in-depth interviews, this study determines the theoretical conclusions and initial entries of the adolescent global citizenship scale, and revises the entries through the Delphi Method. The final scale was formed through item analysis, factor analysis, reliability, and validity test. The adolescent global citizenship scale includes three-dimensions of global awareness, citizenship, and sustainable development perspective, with a total of 21 items. The exploratory factor analysis extracted three common factors, and the cumulative variance contribution rate was 54.86%; the results of the validation factor analysis showed that the model fit was good. The standardized coefficients of each item in each dimension of the scale were greater than 0.5, the combined reliability was 0.86, 0.89, 0.86, and the total Cronbach’s alpha coefficient of the scale was 0.87. Therefore, the reliability of the Adolescent Global Citizenship Scale is good, and it can be used in related research.

Alertness is a foundational concept in current understandings of the spotting and exploitation of entrepreneurial opportunities. Yet, despite being identified as a key theoretical construct of individual entrepreneurs, its cognitive features are not fully described in the literature. And as a result, the existing instruments for measuring this cognitive feature of entrepreneurs do not fully reflect the broad nature of this concept. In this study, the cognitive theoretical basis of alertness is reviewed and a new scale, which better reflects the broader cognitive features of entrepreneurial alertness, is presented. This may assist the validity of future empirical studies that involve entrepreneurial alertness.

The transfer of repatriate international knowledge to their colleagues is essential for organisations to capitalise on the benefits international assignments can offer and to gain a competitive edge. Literature on knowledge sharing and repatriate effectiveness was reviewed for the development of the repatriate knowledge sharing environment (RKSE) measure. The first phase of the study created and pilot tested a proposed seven-dimension measure of the RKSE. Phase two confirmed the dimensions of the measure and examined the validity of the measure. The first phase alluded to an eight-dimension RKSE factor structure: source credibility, knowledge quality, source awareness, employee interaction, source recognition, workplace professionalism, supervisor support and promotion of knowledge exchange. Phase two exploratory and confirmatory factor analysis confirmed the eight-dimension RKSE scale. Furthermore, construct validity was found for the eight dimensions of RKSE scale and criterion-related validity was established. Through the use of this new instrument, organisations can improve their understanding of the organisations support towards repatriate knowledge management.

The purpose of this paper is to develop a suitable formative scale for Industry 4.0 readiness assessment and validate in the Indian steel manufacturing sector. For this, a literature review was undertaken to identify the relevant dimensions and items to assess the Industry 4.0 readiness at micro-level. Further, a pilot study and content validity were undertaken with experts from the industry and academia to find out the relevance of the dimensions and their items. The index thus developed was administered among top-level managers from steel manufacturing organizations and the data was analyzed using PLS-SEM. The findings revealed the most important parameters — strategy & organization; business model; manufacturing & operations; supply chain; products & services along with 21 indicators to be significant in all cases to assess Industry 4.0 readiness.

Current research on new service development (NSD) management has resulted in an impressive amount of literature on the success factors of new service development, but there is little literature on NSD organizational culture. The purpose of this study was to assess the relationship between organization culture and NSD performance. Data were collected via questionnaires through face-to-face interviews with KIBS managers knowledgeable about NSD in their organization (sample size 192). The set correlation analysis was chosen to assess and evaluate the relationship between organization culture and NSD performance. Research results indicate that there exist strongly complementary relationships among innovative supportive culture, market orientation culture, learning culture and customer communication culture. This study outlines that the NSD management should perform to foster the different NSD organizational culture together and thereby enhance the performance of new service development activities.

Customer co-creation is a phenomenon, whose relevance for innovative technology-based services (TBS) has been acknowledged both by scientific and management practice. However, empirical research on this topic is scarce. Above all others, the lack of a good metric for this construct to establish a common ground for empirical research has hampered progress to date. Thus, the purpose of this paper is to develop and test a construct measuring the willingness of a customer to engage in co-creation (hereafer, WCC) of innovative, TBS.

This article provides a thorough literature review on customer co-creation, proposes a scale to measure the willingness to co-create (WCC) innovative, TBS and reports the results of a validation process using expert judges, an exploratory and confirmatory factor analysis. The results of our studies show that the scale has good psychometric properties and that its relationships with other constructs and consumer adoption behaviour conform to theoretical expectations.

This study aims to conceptualise and operationalise a construct representing the individual characteristics of employees that positively influence organisational digital transformation (DT) endeavours. By identifying the central phenomena behind DT, the relevant characteristics of individual employees were identified, mapped towards established psychometrical constructs and surveyed in a large-scale online survey. Confirmatory and exploratory factor analyses were applied to develop two scale models, which were then validated in two organisational units with perceivable differences in their utilisation of digital technologies. Initial validation results indicate that individuals in highly digitised organisations exhibit considerably higher individual digital transformation readiness (IDTR) measurements in both of the developed scale models compared to their counterparts in less digitised organisations. This research further contributes to ongoing discussions concerning the interplay of individual employee characteristics, organisational culture and DT success by providing a set of individual characteristics relevant for DT.

Affordable innovations, which serve consumers with a low willingness or ability to pay, are a means to address grand challenges while also generating economic value. However, less is known about how managers’ and decision makers’ individual-level preferences and attitudes for or against affordable innovation hinder their development. Hence, in addition to identifying and conceptualising the affordable innovation rejection (AIR) attitudes of decision makers as a major obstacle, this study proposes a scale to measure them. Specifically, with a series of qualitative and quantitative studies, this research develops and validates a parsimonious psychometric scale that can measure decision makers’ AIR attitudes. The resulting six-item scale is based on a tripartite AIR conceptualisation, which proves valid in terms of convergent, discriminant, experimental, nomological, predictive, and test–retest reliability. The proposed research agenda in turn details some possible applications of this scale.

Family firm behaviour can be a potential root of innovation in family firms. Building on the theoretical perspectives of socioemotional wealth and narcissistic organisational identification, we introduce a novel concept and new measure for family firm narcissism (FFN). We suggest that FFN influences family firms’ innovation orientation (i.e., strategic innovativeness) and realised innovation outcome (i.e., digital inventiveness). Additionally, we assume that industry IT intensity, as an indicator of environmental pressure regarding digital transformation, moderates these relationships. To test the hypotheses, we investigated a longitudinal cross-industry sample, comprising 1,302 firm-year observations of S&P 500 family firms and analysed it with regression models. The results indicate that FFN is positively related to strategic innovativeness and negatively related to digital inventiveness. We further find that industry IT spending intensity amplifies both linkages. Our study contributes to the discussion on the family innovation agenda by (1) introducing the new concept and measure for FFN and (2) underlining its controversial impact and effectiveness on two central manifestations of innovation under the boundary conditions of digital transformation.

Purpose: The study is undertaken with two objectives, first to develop a scale that can measure service innovation from customer perspective in retail industry, and second to find out how the developed service innovation measurement scale has an effect on predicting customer’s Word-of-Mouth (WOM), followed by testing the mediation effect of corporate reputation between service innovation and WOM.

Methodology: The study followed the Integrated Design Approach that included qualitative studies and quantitative studies in exploring and validating the measurement items for service innovation typologies. The codes that represent the typologies of service innovation were elicited through group discussions with selected customers and validated through in-depth interviews with decision maker/managers of retail industry in different parts of South India. The approved codes were validated through two expert opinion surveys and further authenticated through quantitative approaches such as: Exploratory Factor Analysis and Confirmatory Factor Analysis with two different sets of samples. Finally, the nomological validity of the developed scale was tested on estimating its effect on Corporate Reputation and WOM.

Findings: The developed service innovation scale can be adopted by both researchers and managers in measuring service innovation in retail industry. The path analysis results concluded that service innovation has positive impact on corporate reputation and WOM, where the decision makers/managers can note that if service innovations are brought in frequently, it would make the firm reputed in the market and ultimately results in positive WOM from the customers. The mediation analysis result also gives an insight that even if the service innovation is by a non-reputed retailer, it still gets positive WOM.

Originality/Value: The study contributes by providing a unique scale to measure service innovation from customer perspective in retail industry, overcoming the existing Goods-Dominant logic. Further, by empirically testing nomological validity, the effect on non-financial performance is estimated to understand how innovation in services would build corporate reputation that ultimately results in customers’ positive WOM which is wanting in literature on service innovation.