Narrow Results

With the ubiquitous presence of smart phones and the availability of easy-to-use applications, there is an increase in the number of online services. A growing number of people now search for information and interact online. They expect to see services available and accessible online. To meet citizens’ expectations, governments have also increased their online presence. However, information and services are not the only reasons people go online. People also build their social circle online, seeking support and empathy, looking for someone with whom they can talk and who can understand their situation and worries. Online communities (and social networks in general) have been shown to have the potential to provide social and emotional peer-support. Our work aimed at determining whether online communities could be deployed in the public administration domain, in particular to support people receiving welfare payments, with similar benefits. We hypothesized that an online community could provide such support to disadvantaged citizens. Toward testing this hypothesis, after a user requirements analysis and some preparatory work, we designed and developed an online community for a specific target group of welfare recipients, as a collaboration between CSIRO and the Australian Department of Human Services. The community was deployed for one year. In this paper, we briefly explain our aims and the work that went into preparing for the community. We introduce the portal and the support it offered. We then report our observations and findings about both the informational and emotional support participants received, through an analysis of the comments posted in the community, and whether this support was perceived as welcome and useful.

Food is one of the physiological needs that have an immediate impact on healthy aging. However, the persistent poverty problem in Hong Kong has increasingly made it difficult for low-income older persons to meet their basic needs. This paper examines to what extent poor older persons suffer from food insecurity and how their food insecurity is related to the different types of resources they have. Based on the data collected through a questionnaire survey and in-depth interviews, the study found that about 20% of low-income older persons experienced food insecurity, and male, older seniors, and those in a larger household with lower socio-economic status were particularly vulnerable. Among the resources that older people can utilize, public assistance and social services were found to be more conducive to food security than social capital. The implementation of a food voucher scheme and the facilitation of food distribution and social eating are suggested.

Many homeless do not use the services provided by the government. This article discusses the reasons for this phenomenon based on a survey conducted in 2016. After receiving training, students interviewed 150 homeless in Taichung City with a structured questionnaire. The questions asked the homeless if they had used 14 different services provided by the local government. Many homeless expressed their desire for other services that were not provided by the government. Together with the reasons for not using the services, we suggest a better design of the government services for the Taiwanese homeless, such as improved accessibility, awareness of services, and housing which have been implemented in many countries since the 1990s.