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This paper explores user views of the current e-learning practices in an organisational setting. Eighty employees of Korean Air, who were enrolled in an e-learning course, participated in the study on a voluntary basis. Data on employees' perceptions of importance and satisfaction with their course portal were gathered by administering a survey questionnaire. The study revealed that employees considered all portal features as quite important and satisfying, although some more than others. They also agreed that there was scope for further improvement through adding extra functionality. These findings have important implications for improving the effectiveness of corporate e-learning.

This study explored the use and acceptance by sixth-grade Kuwaiti English language teachers of the Telegram application as an information source and a knowledge-sharing tool that enables users to easily find, store and share useful learning information and enhances their teaching–learning practices. A mixed method approach was employed that included data triangulation: observation, a survey and a focus group to empirically reveal the results. The findings revealed that Telegram application was an effective source of textual and non-textual information as well as an information-sharing tool that saved time, effort and costs and overcame time and place limitations. Telegram’s various information sets allowed for the generation of innovative ideas, which improved the effectiveness of the teaching methods and accelerated language learning. The results of this study can assist information specialists to work collaboratively with teachers to plan and design information content for Telegram to support schools’ curriculum, complement teaching practices and develop learner’s information literacy skills.

Given the global competition between organisations to deliver products and services, the need for integrated information is felt. Enterprise Resource Planning (ERP) system is one of the important technology tools which play an important role in the integration of information in the organisation and is a prerequisite for joining the global market. This study aims to experimentally test a framework for identifying the relationship between organisational learning capability, using an organisational resource planning system, end-user satisfaction and individual performance. The results can be used to adopt human resource policies in the organisation. Smart PLS 2 software is also used for data analysis as well as the structural equation modelling. The results show that organisational learning ability through user satisfaction and the use of organisational resource planning system affects the individual performance.

The rapid development of mobile user interfaces for students’ websites and the constant utilization of such interfaces by students have witnessed a significant upsurge in growth. However, mobile service providers may lack valuable feedback on user satisfaction, particularly for Arabic users, because the sites are designed and implemented without students’ participation. This paper empirically investigates the user satisfaction of a mobile banner system for the University of Ha’il in Saudi Arabia. Users’ satisfaction was evaluated across six scales: overall reactions, screens, terminology and system information, learning, system capabilities, and technical manuals and online help. A quantitative research method was utilized, involving a questionnaire survey of 235 students. We found that female students have significant concerns about user satisfaction. The paper proposes theoretical and practical implications for future work.

The purpose of this research is to study mobile health (m-health) in Indonesia through looking at four factors of information quality, trust, use and user satisfaction and the relations among those four factors. The electronic survey was conducted among m-health users by employing purposive sampling method. 152 university students who have experiences using m-health (especially getting health information and services) were selected as participants of the research. Data obtained was analysed using Structural Equation Modelling (SEM) approach, and SmartPLS software was employed. The results of this study indicate that all six hypotheses are supported, and such results illustrate that m-health users in Indonesia has concerns for the quality of information and trust, and such concerns will in turn has impact on their use and satisfaction of m-health.

The rapid deployment of LTE networks in recent years has lead to the issue of LTE networks being unable to satisfy user requirements with the available bandwidth. This is also compounded by the appearance of various new services and the increase of client numbers. Wi-Fi offloading is the popular technology to ease LTE network congestion. In this paper, we propose the User Satisfaction Oriented Data Offloading (USODO), which is capable of offloading certain users' traffic from LTE networks to Wi-Fi networks according to user duration in Wi-Fi networks and the scheduling result. Through simulations, we can confirm that USODO decreases LTE network traffic and improves user experiences in networking.

In this paper, the potential uses of Web 2.0 technologies for the improvement of communication with library clients are examined. Wikis, blogs, RSS, mash-ups and other Web 2.0 tools and services can assist librarians in their efforts to present information online and better connect with their clients, especially the younger generations of Internet users. In three different studies we investigated (1) the familiarity of informatics students with Web 2.0 tools, (2) the computer literacy and Internet use by librarians in higher-education institutions, as well as their assessment of the potential uses of various Web 2.0 tools for interaction with the clients of their library, and (3) the use of Web 2.0 tools on the websites of public libraries in Croatia.

User satisfaction and maximum use of library services and resources have become important topic for libraries to maintain awareness of. Many libraries especially the university libraries are focusing on evaluation of the users' needs and their satisfaction with their services. Library user satisfaction surveys can provide better understanding of user's perception and service quality in libraries. Providing high quality reference service is not easy task, and it needs regular feedback and assessment. By knowing of users' perception and satisfaction, libraries can tailor those services according to their needs. Keeping the importance of reference services in view many studies are conducted in the developed world, but in Pakistan the situation is not encouraging. Very few studies are conducted to find out the status of reference services in different libraries of Pakistan but there is no data available on user satisfaction with reference services of university libraries. Keeping the gaps and need of the time in view, the basic purpose of this survey is to get the broad understanding of user's perception with reference services. It also explores their satisfaction with these services. The survey is limited to all public sector university libraries (N = 10) of the Punjab province (Pakistan) having a reasonable collection, staff, and separate reference section, as well as a reference librarian. The data was collected through mail, e-mail and personal visits. Findings of the study can be helpful for the library authorities and professionals for revisiting their reference services and sources.