Lean Six Sigma for Higher Education

"I am delighted to recommend this book to managers involved in Higher Education. Lean Six Sigma is often associated with industrial and manufacturing applications but it has much broader potential. It is relevant and highly effective in many different sectors and not more so than in Higher Education where I have seen great results achieved through its application. So don't let the title put you off, Lean Six Sigma is an approach that more and more people are discovering can deliver measurable, positive results in many aspects of managing Higher Educational establishments."

"The Higher Education sector has the responsibility to prepare the next generation of leaders, and Higher Education Institutions have the opportunity to adopt Lean Six Sigma to create unique value for their customers and offer better services. Despite the applications and case studies in manufacturing and services industries in the past few decades, Lean Six Sigma adoption in higher education is still only starting and very little has been written so far on it, so it is great to have this book taking stock of where we are and the emerging trends. With its collection of articles, case studies, empirical studies and emerging trends on Lean Six Sigma in higher education, this book is an excellent start on the continuous improvement journey for higher education institutions and it is a worthy addition to the library for staff, students and academics alike."

"This is another piece of art for the entire Operational Excellence global community! Higher Education (HE) is definitely an area full of improvement opportunities and Lean Six Sigma can be a critical component to change this game. Authors addressed this topic brilliantly presenting a collection of articles that composes a must-read book not only for leaders in HE but also for all Lean Six Sigma practitioners that aim to promote a positive impact in this area."

"Originated in manufacturing, Lean and Six Sigma are applicable in any sector. Professor Antony is the worldwide authority on Lean and Six Sigma and in the past his research has focussed amongst others on the applicability in Higher Education. The challenge in Higher Education is the cycle time as college years are fixed at a year's time. It is not uncommon that boards are solving last year's problems, while new problems occur. Lean and Six Sigma have the ability to help achieve breakthrough performance, not only in solving past problems but anticipating current problems by using the data. In this book there are several best practices and case studies which are recognizable for any institution. The theory on how to recognize waste and continuous improvement is hands-on. Academic leadership is defined, maximizing value for stakeholders."

Professor Jiju Antony is recognized worldwide as a leader in Lean Six Sigma methodology for achieving and sustaining process excellence. He is Professor of Quality Management in the School of Social Sciences at Heriot-Watt University, Edinburgh, Scotland. He is a Fellow of the Royal Statistical Society (UK), Fellow of the Chartered Quality Institute (CQI), Fellow of the Institute of Operations Management (FIOM), Fellow of the Higher Education Academy (UK), Fellow of the American Society of Quality (FASQ), Fellow of the International Lean Six Sigma Institute (ILSSI) and a Fellow of the Institute of the Six Sigma Professionals (ISSP). He has published over 250 papers on Six Sigma and Lean Six Sigma topics alone and is considered to be one of the highest in the world in terms of the number of Six Sigma and Lean Six Sigma publications. His publications have appeared in world class journals such as the International Journal of Production Research, International Journals of Production Economics, European Journal of Operational Research, International Journal of Operations and Production Management, Production Planning and Control, Quality Management Journal (ASQ), Quality and Reliability Engineering International, TQM and Business Excellence, and the Journal of Operational Research Society to name but a few.

Dr Raja Sreedharan V is Assistant Professor in Supply Chain Management, Rabat Business School, Université Internationale de Rabat, Rabat, Morocco. He has attended many international conferences and has published many articles on topics such as Industry 4.0, Supply Chain Management, Lean Six Sigma, and Multi-Criteria Decision Making in peer-reviewed journals such as Production Planning & Control, IEEE Engineering Management Review, etc. His current research interests are in the field of global supply chain, Lean Six Sigma for services and smart healthcare. He also consults in the field of Lean Six Sigma with industries in public and private sectors.

Dr Ayon Chakraborty is Associate Professor in the Operations Management and Quantitative Techniques area at IIM Tiruchirappalli. He obtained his doctorate from Industrial and Systems Engineering Department, the National University of Singapore after completing his masters in Manufacturing Systems from BITS, Pilani with distinction. He is also a qualified Six Sigma Green Belt. Previously he was Post-Doctoral Research Fellow, Services Science Discipline, Information Systems School at the Queensland University of Technology, Brisbane, Australia. Ayon has more than eleven years of experience in teaching and consulting business students and executives at various institutes such as Queensland University of Technology, and James Cook University Australia (Singapore Campus). He has taught MBA courses on service operations and innovation management, project management, quality planning and management, and quantitative techniques. As a researcher and consultant, he has worked closely with private and public sector organizations in Singapore, Australia, and India.

Sample Chapter(s)
Preface
Chapter 1: Use of Six Sigma and Lean Six Sigma Methodologies in Higher Education Institutions: A Systematic Review