The World IT Project

The following sections are included:

• Preface
• Foreword
• About the Editors
• About the Contributors
• Contents

The World IT Project, the largest study of its kind in the IS academic field, was conceptualized more than a decade ago. Long time in the making, the project was motivated by the dominant and pervasive bias in IS research towards American and Western views. In very broad terms, the World IT Project captures the organizational, technological, and individual issues of IT employees across the world and relates them to cultural and organizational variables. The project was officially launched in 2013 and is now in the publication phase. Because of the enormous global scale of the project, a single or even two or three publications cannot fully describe our findings. This book is a major publication that describes and analyzes the organizational, technological, and individual issues of IT employees in the 37 countries that were included in the project.

This first chapter provides the necessary background for the remaining country chapters, which are co-authored with specific country teams. In here, we describe the goals and objectives of the World IT Project, its general framework and major research questions, the relevant literature and theoretical background, methodological details, expected outcomes and publications, and important contributions. The goal is to provide a world view of IT issues that will be relevant to stakeholders at the firm, national, and international levels.

The IT industry in Argentina has demonstrated strong growth in recent years, despite economic turmoil. The software and service segment has shown more dynamic growth than the hardware and supply segment. From 2008 to 2017, the software and service sector saw employment growth at an annual average of 4%. This growth drives a strong demand for IT personnel, but can also cause high employee turnover. The top IT organizational issues for IT workers in Argentina were alignment between IT and business, IT reliability and efficiency, IT strategic planning, and security and privacy. Top technology issues included enterprise application integration, business intelligence/analytics, and networks/telecommunications. The typical IT employee exhibits moderately high levels of job satisfaction. The overall assessment is that the IT sector in Argentina seems to exist as an island that is somewhat insulated from the larger economic challenges of the country.

This chapter shows that the information technology (IT) organizations in Bangladesh are mainly concerned about business productivity and cost reduction. Some medium and most large organizations of the country are rapidly looking for adopting business process management systems, such as enterprise resource planning (ERP), and using business intelligence and analytics for business growth and sustainability. Other major concerns of the IT organizations and the government are the digitalization of public service, e-governance and adaptability of the IT professionals. Although the IT sector and outsourcing sector are thriving in the country, the widespread coverage of broadband internet and cost of connectivity are still barriers for the IT industry growth. However, unlike before when connectivity coverage and cost were very high and there was little scope for IT jobs in the country, the youth of the current generation are very enthusiastic to choose the IT profession as their career. The government has taken multiple mega Information and Communication Technologies (ICT) projects with long-term vision to facilitate the IT industry in Bangladesh.

This chapter presents the importance that Brazilian information technology (IT) professionals assign to current IT-related organizational and technological issues, and a myriad of individual perceptions about the IT job. The organizational and technological issues come from a number of scales available in the literature, including reports sponsored by the Society for Information Management (SIM) and published annually regarding how US IT executives see the industry trends. As for the job issues, Brazilian professionals manifested their views on classical constructs. The Brazilian survey was done in 2015–2016 and gathered the answers of 348 professionals. Broadly, they see the proposed IT trends as important to themselves in the organizational setting, and they seem to be happy with their job appointments. A particular finding is that a very large array of different technologies that populate the modern work environment are considered important to the individual worker, probably due to technology integration, ubiquity, and pervasiveness being a reality in organizations.

The information technology (IT) industry is an irrevocable part of the Canadian economy. It has adapted well to the needs of the global market. Security and privacy are considered top-organizational issues. This is not surprising since ensuring security is vital for the widespread adoption of IT products and services. The Canadian public has always been concerned with their privacy, which was reflected in the present study. Networks and telecommunications are considered top-technology issues, followed by virtualization and enterprise application integration. Overall, a majority of Canadian IT professionals are satisfied with their jobs and report an acceptable level of work pressure, work–life balance, workload, and burnout. Nevertheless, some are likely to leave their current organizations. Despite a high demand on IT jobs, some IT workers may also leave the IT profession.

In this chapter, we provide important information technology (IT) issues in China, such as organizational IT issues, technology issues, and individual issues. In the World IT Project survey, we recruited 310 IT workers in China. Most of the respondents were in their early career and worked full time in China’s IT organizations. The findings show that the most important IT-related organizational issues are: IT reliability and efficiency, security and privacy, and IT strategic planning. Among technology issues, IT professionals identified the following issues as the top concerns: networks/telecommunications, big data systems, data mining, software as a service, and business intelligence/analytics. Most IT employees seem to be satisfied with their current jobs and felt a sense of accomplishment at work. Results further show that more than half of the IT workers would not change their jobs in the short term and felt secure in their current jobs. In addition, there were no significant work–life conflicts among the surveyed IT employees.

Egypt has attracted a large number of multinational organizations and become an information technology (IT) hub in the Middle East region. This chapter presents the key issues in Egypt from organizational, technological, and individual perspectives. The top-IT issues in organizations are security and privacy, IT reliability and efficiency, and alignment between IT and business, while globalization, outsourcing, IT cost reduction, and “bring your own device” (BYOD) are the least concerns. The IT infrastructure in Egypt has been developed with recent upgrade of national networks, while networks and telecommunications, virtualization, and enterprise application integration are still highly ranked issues. Social networking/media appears to be the least important issue. The Egyptian IT workers are highly satisfied with their jobs, and they are confident and willing to accomplish their tasks successfully. Egypt has a healthy and growing IT workforce with higher education, strong interests, and both short- and long-term career plans in the IT filed.

Information technology (IT) industry is essential in Finland because of its significant export contribution, extensive workforce, and research and innovation contributions. This chapter highlights key issues in this important industry. For instance, IT reliability and efficiency are the top issues necessary for the Finnish IT industry’s competitiveness in a global context. Furthermore, business intelligence and analytics tools, techniques and skills are central to the Finnish IT industry. The industry has a very experienced workforce that is however aging and thus there is a need for training of young personnel to join the industry. Generally, the Finnish IT workers are satisfied with their jobs and exhibit low turnover intentions.

The information technology (IT) industry in France realizes the importance of developing highly innovative IT-based business solutions in order to meet the challenges of fierce global competition. The new FrenchTech eco-system, strongly supported by the French government, is enhancing this trend. Against this backdrop, we examined the important organizational, technological and individual concerns of IT employees in France. The three topmost organizational IT issues are: Revenue generating IT innovations, security and privacy, and project management. The top-three technology issues are: Business intelligence and analytics, customer relationship management systems, and mobile and wireless systems. In general, the IT employees are satisfied with their jobs and the IT profession, and plan to stay with the current employer in the near term.

Germany has the largest information technology (IT) market in Europe and one of the most important markets in the world. While it is home to some globally leading IT companies, the German IT industry is more accurately characterized by highly specialized small- and medium-sized enterprises (SMEs) and many vibrant IT start-up companies. A major challenge for the German IT industry that runs as a common theme through the present study is the use of new technologies as companies need to continue investing in innovations and technologies to keep up with the global pace of innovation. In this context, the companies seek to recruit highly skilled IT professionals. However, the supply of skilled labor is short, which is another theme that arises in this study.

This project focuses on organizational, technological, and individual information technology (IT) issues in Ghana. IT has been widely adopted in Ghana, and it is growing at a relatively fast pace as more firms are trooping into the country. In this study, it was noticed that security and privacy became the top issues. This was not surprising because this has been a matter of concern to many organizations around the world as the adoption of IT must provide the assurance to the issues surrounding privacy and security. The government institutions in Ghana have started to rely heavily on IT, and security and privacy have been a major concern for employees.

Business intelligence/analytics (BI/BA) is considered one of the major technology issues as indicated by a high demand for BI/BA professionals. Both small and large IT firms are providing BI/BA services in Ghana, and the demand is very strong. BI/BA is followed by customer relationship management systems and enterprise application integration in that order. Most of the IT professionals in the country are somewhat satisfied with their jobs, and they enjoy lower work pressures, workload, and burnout. They also exhibit a strong sense of professional accomplishment. Nevertheless, they are only somewhat loyal to their organizations and are more loyal to the IT profession because currently there is a high level of unemployment in Ghana, and it is difficult for IT professionals to easily change jobs.

This chapter covers the organizational, technological, and individual information technology (IT) issues among IT workers in Greece. The results were obtained from a survey of 106 IT workers in Greece. Top organizational issues identified by IT workers include IT reliability and efficiency, security and privacy, and IT strategic planning. Business intelligence/ analytics is the top-ranked technology and infrastructure issue whereas social networking/media is viewed as the least important one. IT workers in Greece seem to be generally satisfied with their jobs and experience moderate work pressure. They also appear to be marginally concerned about job outsourcing or elimination.

The central theme that arises from the study of the information technology (IT) industry in Hungary is the current and future potential of the sector. The IT industry has already been a prominent contributor to the country’s GDP, has the highest employment share within the economy and offers one of the highest starting salaries. Our study however highlights that IT is still regarded as a function dedicated to support day-by-day effective operations of the firm. Hence, establishment of a novel view regarding IT as a future-oriented, cutting edge strategic tool to manage not only in-firm but also firm-external stakeholder relations (i.e., big data analysis, managing customers by means of mobile apps, data mining, cloud computing, etc.) may open up new avenues of development for IT in Hungary.

The central theme that arises from the study of the information technology (IT) industry in India is the importance of the size and adaptability of the IT workforce in the country. The prominence that Indian companies receive globally is due primarily to their ability to provide knowledgeable and skilled IT workers to clients who have a lot of projects that need to be carried out. The IT industry in India has also been able to adapt fairly well to the changing needs of their global clients. Global businesses have not only been outsourcing their IT work to Indian IT service companies over the past three decades, but they have also started to locate in-house units in India in order to make appropriate use of the availability of this sizable and skilled workforce.

The importance of the information technology/information technology enabled services (IT/ITES) sector in modern Iran is indubitable. As IT has started to penetrate deeper into the country in recent years, IT and telecommunications infrastructure continue to be developed and enhanced throughout Iran. This expansion is creating many job prospects for employees in Iran, as well as providing greater availability of e-business, e-commerce, e-learning, and e-government in the country. Improving the quality of education and healthcare is also influenced by the growing importance of IT in the country. As demonstrated in this chapter, the three top IT-related organizational issues in Iran are: revenue-generating IT innovations, business agility and speed to market, and alignment between IT and business. The top three technology issues are: enterprise application integration, networks and telecommunications, and ERP systems. The IT employees indicate they are moderately happy with their work despite facing significant work pressure.

In this chapter, we report the organizational, technological, and individual information technology (IT) issues of Italian IT workers. The participants of our survey are mostly IT professionals, working full time in non-managerial positions. IT strategic planning, IT service management, knowledge management, alignment between IT and business were among the most pressing organizational issues. Top technology concerns include enterprise application integration, business intelligence/analytics, collaborative and workflow tools, and networks/telecommunications. Italian IT employees seem to be satisfied with their work and perceived their workloads to be meaningful. They exhibited low levels of turnover intention and felt quite secure in their jobs.

This chapter explores current information technology (IT) issues in Japan from organizational, technological, and individual perspectives. Survey results included in the chapter reveal that security and privacy, IT reliability and efficiency, and business agility are the three top organizational IT issues in Japan. The top three concerns related to technology are business intelligence and analytics, networks and telecommunications, and enterprise application integration. Regarding individual issues, results indicate that IT workers are generally satisfied with their current jobs, experience a moderate level of stress, have a sense of accomplishment at work, and do not want to leave their jobs or the IT profession any time soon. These results are indicative of the Japan-specific situation in which the IT workplace is considered fairly stable.

In this chapter, we report organizational, technological and individual information technology (IT) issues of Jordanian IT workers. Based on our survey, security and privacy, IT reliability and efficiency, business productivity and cost reduction, revenue-generating IT innovations, and alignment between IT and business are the top five crucial organizational IT issues in Jordan. Networks and communications, business intelligence and analytics, business process management systems, collaborative and workflow tools, and big data systems are the top technology issues. Jordanian IT employees seem to be satisfied with their jobs, and their workload is manageable. They exhibit satisfactory levels of job security and plan to remain in the current job and the IT profession.

In this chapter, we provide a better understanding of issues related to organizational, technological, and individual levels as perceived by Lithuanian information technology (IT) employees. This research applied multiple data-collection methods including emails, paper-based surveys, and web-administered surveys. A sample size of 300 IT employees was collected. The findings indicate that the most critical organizational issue in Lithuania involves IT reliability and efficiency while the least important issue is bring your own computing device (BYOD). Regarding technology-related issues, the most significant issue is software as a service. Importantly, Lithuanian IT employees are satisfied with their current job position and seek to maintain it in the near future even though IT professionals have a feeling of pressure at their workplace and face some uncertainty about their future in the IT industry. These findings might act as a catalyst for further analysis and enhance understanding of IT issues in Lithuania.

The information technology (IT) industry is recognized as a key sector in the Republic of Macedonia. It demonstrates continuous growth in terms of number of IT companies and employees. We present the key results from our World IT Project of Macedonian IT workers regarding organizational, technological and individual IT issues in this chapter. The most important organizational issues are knowledge management, lack of IT staff, and very high IT employee turnover rate in the Macedonian sample. Business intelligence/analytics and software as a service are also identified among the most important technology and infrastructure issues. Finally, regarding the individual IT employee issues, it should be noted that most of the IT professionals in Macedonia in general are quite satisfied with and they like their current job. Thus, employment in IT industry in Macedonia continues to be very attractive for young people.

This chapter discusses three main categories of information technology (IT) issues, namely, organizational, technological and individual. The empirical data for this study was obtained via a survey questionnaire of 300 IT professionals in various firms in the Multimedia Super Corridor area. The top three most important organizational issues are IT reliability and efficiency, security and privacy, and IT strategic planning. In terms of technology issues, mobile and wireless applications, networks/telecommunications, and business intelligence/analytics were perceived to be the most important. Generally, the IT professionals are satisfied with their job, feel a sense of accomplishment towards their job and are able to balance their work–life responsibilities.

This chapter investigates the top organizational, technological, and individual issues of information technology (IT) workers in Mexico, a country just south of the US border. It utilized the standard World IT Project survey instrument, which was carefully translated into Spanish by the local research team. Our findings indicate that the top five organizational issues are: IT reliability and efficiency, security and privacy, alignment between IT and business, project management, and IT strategic planning. The top five technology issues are: customer relationship management (CRM) systems, networks and telecommunications, business intelligence/analytics, enterprise application integration, and software as a service. As per individual issues, IT employees seem to be extremely satisfied with their jobs with a high sense of accomplishment, feel secure in their jobs and plan to be in the IT industry for a long time. One concern relates to gender equality and opportunities presented to women in the IT industry. Women and men are not treated equally in the workplace; while men are hired directly and hold full-time positions, women are hired as external consultants or on an outsourcing basis from a third party.

Our results suggest that New Zealand’s information technology (IT) workforce is aging and evolving to become more gender-balanced (28% of survey responses were from women) and more diverse (45% of survey respondents were born in another country). It is generally a happy workforce: on average, survey respondents reported that they were satisfied with their jobs and that they felt a sense of accomplishment, without expressing excessive concern about work pressure, workload, work–life balance, or losing their jobs. Respondents of this survey were concentrated in financial services, the public sector, and educational organizations. Those in financial services tended to be particularly focused on outward-looking organizational issues and mobile app development, and those working for public sector organizations tended to be more particularly focused on inward-looking organizational issues and enterprise-level technologies. The only issues where those working for educational institutions attributed greater importance than other respondents were bring your own computing device (BYOD) and globalization.

Based on our implementation of the World Information Technology (IT) Project survey, the three top organizational issues from the perspective of IT employees in Nigeria are: IT reliability and efficiency, business process reengineering, and business agility and speed to market. The top three technology issues are: cloud computing, mobile and wireless applications, and business intelligence/analytics. Nigerian IT employees are relatively satisfied with their jobs, and feel highly accomplished in terms of what they contribute to their organizations. Despite a perception of increased pressure from work, there is a moderate experience of work and family balance, even though some still experience burnout. The threat of job losses or outsourcing is low although job rotations are expected. On the whole, IT workers are relatively mobile and open to new opportunities in and outside of the IT industry.

Country Introduction: Pakistan, officially the Islamic Republic of Pakistan, is a country in South Asia. It is the world’s sixth-most populous country with a population exceeding 212,742,631 people. In area, it is the 33rd-largest country, spanning 881,913 square kilometres. Pakistan is a vibrant economy in terms of its information technology (IT) industry and services. This chapter focuses on organizational IT issues, technology issues, and individual IT employee issues in Pakistan. Revenue-generating IT innovations, IT strategic planning, and business productivity and cost are the highest-ranked organizational IT issues in Pakistan. Among the top technology issues are business intelligence/ analytics, customer relationship management (CRM) systems, and mobile and wireless applications. Bring your own device (BYOD), outsourcing, and globalization are the least important organizational IT issues, while networks/telecommunications, big data systems, and enterprise resource planning (ERP) systems are the least important technology issues. IT industry workers in Pakistan seem to be satisfied but have moderate levels of burnout and workload pressure at their jobs. Most of the IT workforce in Pakistan is motivated to remain in the IT industry in the future.

This chapter about information technology (IT) issues in Peru addresses important attitudes and perceptions of IT workers in the context of a small Latin American country. The data were obtained through questionnaires completed by IT employees of 17 different organizations in Peru. First, the chapter explains important elements of the country’s background and history. Next, there is a preliminary explanation of the state of IT in Peru, especially compared with other countries in Latin America. Then, the methodology of the research is presented, and specific organizational, technological, and individual issues that IT employees face are explained. Overall, the IT workers feel satisfied with their jobs, do not feel excessive work pressure, and have a feeling of accomplishment. Top-ranked organizational IT issues include alignment between IT and business and IT strategic planning. For technology issues, the top-ranked concerns are business intelligence and analytics and enterprise application integration.

In this chapter, the top issues related to information technology (IT) professionals and organizations in Poland are reported. A survey was conducted with the instrument provided by the World IT Project (Palvia et al., 2017; Palvia et al., 2018). Included in this chapter are challenges of IT in Poland, specifically organizational IT issues, technological and infrastructural concerns and, finally, individual IT employee issues. The top three organizational issues for IT employees are: Knowledge management, IT reliability and efficiency, and Security and privacy. The top three technology issues are: networks/ telecommunications, software as a service, and mobile and wireless applications. Furthermore, the IT employees are highly satisfied with their jobs and feel secure in the profession.

Information technology (IT) professionals were surveyed in organizations across several industry sectors in Portugal to capture their concerns regarding organizational, technological and individual issues. Reliability and efficiency in IT, alignment between IT and the business, attracting and retaining IT professionals, and IT project planning were found to be the four most important organizational IT-related issues. Among technologies, the most important were business intelligence/analytics, enterprise application integration, ERP systems and business process management systems. Regarding individual issues, IT professionals seem quite satisfied with their jobs and their contribution to business goals, seem to have reasonable workloads, and have little or no intent of getting a job outside the IT sector.

Nowadays, companies in Romania and abroad compete intensely for attracting employees, but the demand in Romania for qualified information technology (IT) personnel exceeds the supply. Previous studies have also reported that the IT market is quite “choosy”. The World IT Project contributes to a better understanding of perceptions of Romanian IT workers towards organizational, technological, and individual issues. It was discovered that IT workers have different preferences, taking into account that the average scores indicate all issues as being important. Continuity planning and disaster recovery, security and privacy, and IT reliability and efficiency are the most important organizational issues. The key technology issues are customer relationship management systems, collaborative and workflow tools, and networks/telecommunications. Overall, Romanian IT professionals are knowledgeable, hard-working, satisfied with their jobs, and willing to develop themselves in their current or other organizations.

This chapter presents the top organizational, technological, and individual issues facing information technology (IT) workers in Russia. Due to its political and economic history, Russia has a unique combination of issues and concerns not seen in Western countries. The top organizational IT issues in Russia were IT reliability and efficiency, security and privacy, and revenue-generating IT innovations. While the first two are similar to Western countries, the third is particular to the Russian context. The top-technology issues included business intelligence/analytics, business process management systems, and enterprise application integration. Surprisingly, networks/telecommunications was at the bottom of the list. While levels of job satisfaction, perceived work overload, work/home conflict, and work exhaustion/strain, were similar to those reported in other countries, professional self-efficacy was markedly lower as was turnover intention due to the likelihood of finding better work in other countries. Such differences highlight the importance of conducting research in non-Western countries.

Many skilled information technology (IT) professionals working in South Africa understand that they work in a fast-changing environment. The emergent nature of IT, coupled with growing demands for new sets of IT skills in South Africa, has fostered a miscellany of employment issues in the IT profession at a higher percentage relative to other professions. Arguably, the antecedents that shape these issues in the profession are critical for managers in the industry. This chapter presents findings that are based on an investigation carried out in South Africa regarding the miscellany of organizational, technological, and individual issues that IT professionals face. Having a reliable and efficient IT infrastructure was by far the most highly ranked organizational issue. The most important technology issue as perceived by respondents was networking and telecommunications. Insights to these findings are discussed in this chapter.

The central theme that arises from the study of information technology/information systems (IT/IS) industries in South Korea is that IT/IS service companies have strategically placed a greater emphasis on domestic markets and the clients engaged in their conglomerates. Hence, they have considered reliable support and business continuance as key organizational issues. In addition, these firms have acutely reacted to the current social issues pertaining to IT/IS in South Korea. These are reflected in the fact that mobile apps, security and privacy, and networks are highly ranked among the organizational and technological issues. Employees in the IT/IS service industry sectors are generally satisfied with their current jobs, although they experience some levels of work pressure and burnout.

This chapter covers the organizational, technological, and individual information technology (IT) issues among IT workers in Taiwan. The results were obtained from a survey of 303 IT workers in Taiwan. Top-organizational issues identified by IT workers include security and privacy, and IT reliability and efficiency. Network/telecommunications is the top-ranked technology and infrastructure issue, which is expected, given Taiwan’s IT industry’s strengths in hardware manufacturing. IT workers in Taiwan seem to be moderately satisfied with their jobs and intend to stay. However, they may not be confident about the sustainability of their companies, given the challenges facing the Taiwanese IT industry and economy.

Thailand is repositioning itself to reap the benefits of a digital knowledge-based economy. At a national level, the government is implementing Thailand 4.0, its strategic vision towards a digital future. Can Thailand achieve its vision? What challenges lie ahead? In addressing these fundamental questions, this study adopts a positivist epistemology, deploying a quantitative survey instrument. The results shed important light on organizational, infrastructural, and workforce-related issues in the information technology (IT) industry. The results highlight potential strengths and challenges that the industry faces, and provide in-depth and integrated analysis of these issues, along with avenues for future research.

In this chapter, we report organizational, technological and individual information technology (IT) issues of Turkish IT workers. The participants of our survey are mostly young IT professionals, working full time in non-managerial positions. IT reliability and efficiency, security and privacy, and outsourcing were among the most pressing organizational issues. Among technology issues, business intelligence and analytics, enterprise application integration, and networks and telecommunications were the top concerns. Cost reduction and globalization were among the least important organizational IT-related issues, while cloud computing and collaborative and workflow tools were the least important technology issues. Turkish IT employees seem to be satisfied with their work and perceived their workloads to be meaningful. They exhibited moderate levels of turnover intention and felt pretty secure in their jobs.

This chapter addresses the top issues in the United Kingdom (UK) for IT professionals. The information technology (IT) profession is a growth industry in the UK and the demand for IT employees continues to rise. While London is still the largest tech hub in the UK, several other areas have seen a rise in technology innovation in the recent past. Because of technical innovations in the country, the UK has been ranked as the most entrepreneurial country in Europe, and the fourth most entrepreneurial country in the world. Reported in this chapter are the results of a survey which was completed by 95 IT employees. The typical response profile was a full-time, managerial IT employee with at least a bachelor’s degree and 10 or more years of IT experience. The top three organizational IT issues were (1) IT reliability and efficiency, (2) security and privacy, and (3) alignment between IT and business. The top three technology issues were (1) mobile and wireless application, (2) business intelligence/ analytics, and (3) software as a service (SaaS). IT employees in the UK are largely satisfied and believe they contribute value to their company. The participants are not concerned about their jobs being outsourced and most expect to stay within the IT industry in the near future.

This chapter addresses the top issues in the United States of America (US) for information technology (IT) professionals. The IT profession continues to grow in the US and employment demand remains high. The World IT Project gathered 308 responses in the Midwest and Southeast of the US The typical response profile was a full-time, non-managerial IT worker with a bachelor’s degree and 10 or more years of IT experience. The top three organizational IT issues were: IT reliability and efficiency, Security and privacy, and Attracting and retaining IT professionals. The top three technology issues were: Networks/telecommunications, enterprise application integration, and collaborative and workflow tools. IT professionals in the US show a high level of job satisfaction and sense of accomplishment at work, a moderate amount of work pressure, lower concerns for work–life balance and burnout, low concerns about job security, and a fairly strong desire to stay both with their jobs and their profession in the coming years.

In this chapter, we analyze and report information technology (IT) issues for Vietnamese IT workers. The participants of our survey answered questions about organizational, technological and individual IT issues. They are mostly young IT professionals, holding a Bachelor’s degree, working full time, and in non-managerial positions. Security and privacy, revenue-generating IT innovations, business agility and speed to market, and knowledge management were among the most pressing organizational IT issues. The top three technology issues are mobile apps development, networks/telecommunications, and business intelligence/ analytics. Vietnamese IT employees seem to feel satisfied with their IT jobs. As to the responses about work pressure, work–life balance, and workload, they do not feel under too much pressure. They also feel a sense of accomplishment in general about doing their jobs. Although Vietnamese IT workers do not think future technology advancements may threaten their job, nor do they have a concern about their jobs being eliminated or outsourced, they do feel that other people may be able to perform their work activities such that their position could be replaced.

The following section is included:

• Index